
Analytics professional based in Miami, originally from Guatemala. I’m a Business Transformation Analyst at Banesco USA, working on customer experience and business process. I work at the intersection of data science, business strategy, and AI engineering — building LLM applications, multi-agent systems, and predictive analytics solutions.
I earned my MS in Business Analytics from the University of Miami Herbert Business School in 2026 (GPA 3.9/4.0). I also hold an MS in Energy Business Management and a BS in Chemical Industrial Engineering from Universidad del Valle de Guatemala.
Fluent in English and Spanish, with experience at Banesco USA, CBC (The Central America Bottling Corp), AB InBev, Spectrum, and collaborations with UHealth Bascom Palmer Eye Institute and Deloitte.
What I work with.
🧠
LLMs, RAG, Multi-Agent Systems, Deep Learning, NLP, SHAP, CatBoost, XGBoost, LSTM, Time Series
🔗
LangChain, LangGraph, OpenAI API, Anthropic Claude, ChromaDB, LangSmith, MCP, Prompt Engineering
💻
Python, SQL, R, Snowflake, Databricks, Pandas, Scikit-learn, PyTorch, NumPy
📊
Power BI, Tableau, Plotly, Matplotlib, Advanced Excel, Streamlit, A/B Testing
☁️
GCP, Docker, Git, GitHub Actions, Railway, Azure, MLflow, Hugging Face, n8n
🌐
English (Fluent) · Spanish (Native)
Where I’ve worked.
Business Transformation Analyst, Customer Experience & Business Process · Aug 2026 – Present
Own the bank’s customer intelligence roadmap, the first program to answer who the customers are, how they behave and where the experience breaks, using statistical analysis and machine learning on customer, product and process data. Built the Power BI data models and dashboards that leadership uses to track customer and process KPIs, and develop predictive models that anticipate customer behavior to guide retention, growth and process improvement decisions.
Commercial Assets Analyst · Jul 2024 – Jan 2025
Managed end-to-end strategy for commercial assets, including returnable bottles and refrigeration equipment, improving sales performance and operational efficiency. Built advanced dashboards and automated reporting to monitor asset performance and support data-driven product launch decisions. Developed customer segmentation and credit optimization strategies to improve asset allocation across key retail markets.
Trade Marketing Administrative · May 2023 – Jun 2024
Oversaw and executed a $5.2M+ Trade Marketing budget, aligning OPEX and CAPEX with commercial priorities. Built performance dashboards to track KPIs and optimize marketing resource allocation across retail channels.
Commercial Processes Intern · Feb 2023 – Apr 2023
Developed KPI dashboards for the global World Class Sales program, enabling real-time sales performance visibility.
Market Analysis Executive · Aug 2022 – Jan 2023
Conducted market research and statistical analysis for the energy sector. Produced executive reports and data-driven recommendations to guide strategic decisions.
Revenue Intern · Jan 2022 – Jul 2022
Built predictive models and automated dashboards for pricing optimization and competitor tracking across national markets. Supported revenue management strategies.

MS Business Analytics
University of Miami — Herbert Business School
2025 – 2026
GPA: 3.9/4.0

MS Energy Business Management
Universidad del Valle de Guatemala
2024 – 2025
Ranked 2nd of 16 graduates

BS Chemical Industrial Engineering
Universidad del Valle de Guatemala
2018 – 2023
Neural Networks and Deep Learning — DeepLearning.AI
MCP: Build Rich-Context AI Apps with Anthropic — DeepLearning.AI
Introduction to LangChain (Python) — LangChain
Developing AI Applications — DataCamp
Multi-Agent Systems with LangGraph — DataCamp
Developing Applications with LangChain — DataCamp
Prompt Engineering with the OpenAI API — DataCamp
Introduction to Embeddings with the OpenAI API — DataCamp
Working with Hugging Face — DataCamp
LLMOps Concepts — DataCamp
AI Ethics — DataCamp
GitHub Foundations — DataCamp
Snowflake Foundations — DataCamp
Intermediate SQL — DataCamp
Data Analytics in Power BI — Coursera
Statistical Methods for Six Sigma with R — UVG
Excel/VBA for Creative Problem Solving — University of Colorado
Business Growth Strategy — UVA Darden School of Business
Advanced Business Strategy — UVA Darden School of Business
Retail Marketing Strategy — Wharton Online
Data-Driven Process Improvement — University at Buffalo
ISO 50001 Internal Auditor — SGS
Scrum Fundamentals Certified — VMEdu
Let’s connect.
Always happy to talk about analytics, customer intelligence, and AI agents.